Payment Methods

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Payment Amounts

1. See Enterprise Annual Payments for supported payment methods and terms.
2. Prices are shown in USD and are exclusive of applicable taxes.

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Multiple Workspaces

You can have multiple workspaces under a single organization on any tier, including Evaluator, Essentials, and Enterprise. Each has its own billing subscription. This is common with production and staging environments, or when IT and engineering teams operate separately.

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Automatic Payments

Automatic payments are invoiced by Chargebee and processed by Stripe for all monthly subscriptions, and annual subscriptions for Evaluator and Essentials plans.

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Card Payments

We accept all major debit and credit cards and corporate purchase cards. All Provisionr card charges will show as PROVISIONR-PAY.COM*{3CHAR_CODE}. This website allows you to provide your work email address and the 3 character code to download the invoices for the organization, see the workspaces associated, and the names of the global admins that can be contacted internally for more information.

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Bank Transfers

Different payment methods are more dominant in certain regions, meaning not all customers have or prefer a card payment method. See the Stripe documentation for a full list of globally supported payment methods.

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Unsupported Payment Methods

We do not accept payments by cash, purchase order, money order, or consumer payment services (ex. PayPal, Venmo, Wise, Zelle, etc.). Paper checks are only accepted for Enterprise annual payments. Please email [email protected] if you have questions about payment methods.

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Updating Payment Methods

You can update your payment method at any time before the end of the month or your annual billing term. Your new payment method will be used on the first day of the month on the next billing cycle. If you update your payment method mid-cycle and want the current month or annual term payment to be re-charged to the new payment method, a 20% fee applies that covers our payment processor costs and administrative time. Please email [email protected] for assistance.

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Chargebacks

Please see our refund policy for the proper way to get your money back. If you initiate a dispute or chargeback for a Provisionr charge on your payment card, you will receive an email that the dispute was received and syncing is disabled during the 6 day grace period. If you do not retract the dispute within 6 days or a second chargeback is received on a future transaction:

1. Your workspace(s) associated with that billing account will be deactivated.
2. Your organization email domain name will be banned from using Provisionr.

The only exception to a chargeback ban is by signing a 1-year or 2-year Enterprise contract that is paid by ACH or wire transfer.

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Enterprise Annual Payments

Enterprise annual payments are only accepted from US bank accounts using ACH, domestic wire transfer, or paper check. We also support AWS private offers to invoice against your cloud commitments or consolidated billing. Please ask your sales team for details.

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Initial Terms

Upon initial contract signing, you will receive an invoice that is Due Upon Receipt with ACH or wire transfer instructions. Your workspace will be activated upon signing. If payment is not received within 15 days, your workspace will be suspended until payment clears.

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Renewal Terms

We will send your annual renewal invoice 60 days in advance of your term end date with NET 45 terms for you to submit to your procurement team for budget approval and/or accounts payable team for payment. This includes a 15 day grace period before the end of your annual term to allow for delayed payments. Renewal invoices are emailed to all of the organization global admins and billing contact email addresses on file. The Provisionr team cannot upload invoices to your company procurement portal on your behalf.

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Late Annual Payments

If we do not receive your payment by your term end date, we will disable syncing on all workspaces in the organization associated with the billing account that is in arrears. After the 6th day of the new term, we will deprovision all workspaces in the organization linked to the billing account. See Non-Payment Cancellations for more details.

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Budget Approval Extension

You can temporarily (or permanently) downgrade to monthly billing if you need more time for budget approval or payment processing. This allows you to pay $3,000/mo (Managed) or $4,000/mo (Self Hosted) using a payment card or other supported Stripe payment method. Your workspace will remain on monthly billing until your annual payment is received and clears.